For these questions, AI named Deskhaven, Helpmoss and Queuewise, not you.
Ticketbird was named in 6 of 20 answers.
Each question, on each AI
We left your name out of every question, the way a buyer would ask.
| Question | ChatGPT | Perplexity | Gemini | Claude |
|---|---|---|---|---|
| "Best help desk for a 10-person SaaS team?" | NamedAlso: Deskhaven | NamedAlso: Deskhaven, Helpmoss | Not namedNamed instead: Deskhaven | Not namedNamed instead: Helpmoss |
| "Alternatives to Deskhaven" | NamedAlso: Helpmoss | NamedAlso: Helpmoss, Queuewise | Not namedNamed instead: Helpmoss, Queuewise | NamedAlso: Helpmoss |
| "Help desk cheaper than Deskhaven" | Not namedNamed instead: Helpmoss | NamedAlso: Helpmoss | Not namedNamed instead: Helpmoss | Not namedNamed instead: Queuewise |
| "Help desk tools that work with Shopify" | Not namedNamed instead: Deskhaven, Queuewise | Not namedNamed instead: Deskhaven | Not namedNamed instead: Deskhaven, Queuewise | Not namedNamed instead: Deskhaven |
| "Help desk with a shared inbox and help docs" | Not namedNamed instead: Deskhaven | Not namedNamed instead: Deskhaven, Helpmoss | Not namedNamed instead: Deskhaven | Not namedNamed instead: Deskhaven |
Who got named instead
How many of the 20 answers named each company. Deskhaven is the competitor you entered. We found the others in the answers.
3 fixes to try this week
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Write a Ticketbird vs Deskhaven page
Put both prices, the main differences, and who each tool fits on one plain page.
Why: Deskhaven was named in 11 of 20 answers. When buyers ask for alternatives, you want a page that answers that question.
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Give your Shopify integration its own page
Say what it does, how to set it up, and what it costs.
Why: No AI named you for "help desk tools that work with Shopify". Today the integration is one line on your features page.
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Show your team price as text
Replace "Contact us" on the Team plan with the price.
Why: 3 of 4 AIs left you out of "cheaper than Deskhaven". They can't compare a price they can't find.
How we ask: we send each question to ChatGPT, Perplexity, Gemini and Claude through their APIs with web search on. That's close to what a person sees in the apps, but not exactly the same.